Language Selection

English French German Italian Portuguese Spanish

Unlocking the enterprise for open source

Filed under
OSS

Bob Gatewood needed more control. The chief technology officer at Athena Healthcare was sick of multiple databases that contained the same customer record. He wanted to tightly integrate the company's customer data into its Web portal, its financial accounting system and its call center software.

He also needed to save money. Paying his existing customer relationship management--or CRM--vendor, Salesforce.com, was growing increasingly costly. The reason: He was adding 10 new employees a month to handle his company's workload, which in turn obliged him to pay for 10 additional CRM licenses under the terms of his contract with the vendor.

"We realized we needed to integrate CRM into our system," Gatewood recalls. "It was not a separate thing," he says of Salesforce.com's CRM applications, some of which are free and others licensed with a support contract, and of his company's other enterprise software applications. Gatewood was on the verge of directing Salesforce.com's in-house software developers to build a unique CRM product, which would integrate Athena Healthcare's customer relationship business tools with its other enterprise software applications, when he learned about an open-source CRM product offered by SugarCRM that might solve his problems.

After learning more, Gatewood did what a growing number of CTOs are doing today: He went open source...

Full Story.

More in Tux Machines

4 open source tools for Linux system monitoring

This article discusses some of the interactive command line interface (CLI) tools that are provided with or which can be easily installed on Red Hat related distributions including Red Hat Enterprise Linux, Fedora, CentOS, and other derivative distributions. Although there are GUI tools available and they offer good information, the CLI tools provide all of the same information and they are always usable because many servers do not have a GUI interface but all Linux systems have a command line interface. This article concentrates on the tools that I typically use. If I did not cover your favorite tool, please forgive me and let us all know what tools you use and why in the comments section. Read more

Phoronix on Linux, Graphics

Ubuntu Touch Could Finally Get Selfie Stick Support in OTA 10

Even if the OTA 9.5 update for Ubuntu Touch is not ready yet, it doesn't mean that the developers are not already looking forward to OTA 10, and they have a comprehensive list of changes and fixes in place. Read more

Mozilla Firefox 44.0.1 Patches Graphics Startup Crashes on Linux, Adds Gecko SDK

Mozilla released just a few hours ago the first hotfix for the latest stable and most advanced branch of the popular Firefox web browser for all supported operating systems. Read more