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Unlocking the enterprise for open source

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OSS

Bob Gatewood needed more control. The chief technology officer at Athena Healthcare was sick of multiple databases that contained the same customer record. He wanted to tightly integrate the company's customer data into its Web portal, its financial accounting system and its call center software.

He also needed to save money. Paying his existing customer relationship management--or CRM--vendor, Salesforce.com, was growing increasingly costly. The reason: He was adding 10 new employees a month to handle his company's workload, which in turn obliged him to pay for 10 additional CRM licenses under the terms of his contract with the vendor.

"We realized we needed to integrate CRM into our system," Gatewood recalls. "It was not a separate thing," he says of Salesforce.com's CRM applications, some of which are free and others licensed with a support contract, and of his company's other enterprise software applications. Gatewood was on the verge of directing Salesforce.com's in-house software developers to build a unique CRM product, which would integrate Athena Healthcare's customer relationship business tools with its other enterprise software applications, when he learned about an open-source CRM product offered by SugarCRM that might solve his problems.

After learning more, Gatewood did what a growing number of CTOs are doing today: He went open source...

Full Story.

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Linux and Linux Foundation

  • Linux 4.10 Released as First New Kernel of 2017
    After a one week delay, Linus Torvalds released the first new Linux kernel of 2017 on Feb. 19, with the debut of Linux 4.10. The Linux 4.9 kernel (aka 'Roaring Lionus'' was released back on Dec. 11. There was some talk in 2016 that seemed to indicate that Linux 4.10 would in fact be re-numbered as Linux 5.0 but that didn't end up happening. "On the whole, 4.10 didn't end up as small as it initially looked," Torvalds wrote in his release announcement. "After the huge release that was 4.9, I expected things to be pretty quiet, but it ended up very much a fairly average release by modern kernel standards." "So we have about 13,000 commits (not counting merges- that would be another 1200+ commits if you count those)," Torvalds added.
  • The Companies That Support Linux and Open Source: Mender.io
    IoT is largely transitioning from hype to implementation with the growth of smart and connected devices spanning across all industries including building automation, energy, healthcare and manufacturing. The automotive industry has given some of the most tangible examples of both the promise and risk of IoT, with Tesla’s ability to deploy over-the-air software updates a prime example of forward-thinking efficiency. On the other side, the Jeep Cherokee hack in July 2015 displayed the urgent need for security to be a top priority for embedded devices as several security lapses made it vulnerable and gave hackers the ability to remotely control the vehicle. One of the security lapses included the firmware update of the head unit (V850) not having the proper authenticity checks.
  • Open Source Networking: Disruptive Innovation Ready for Prime Time
    Innovations are much more interesting than inventions. The “laser” is a classic invention and “FedEx” is a classic innovation. Successful innovation disrupts entire industries and ecosystems as we’ve seen with Uber, AirBnB, and Amazon to name just a few. The entire global telecommunication industry is at the dawn of a new era of innovation. Innovations should be the rising tide in which everybody wins except what’s referred to as “laggards.” Who are the laggards going to be in this new era of open communications? You don’t want to be one. [...] It’s clear from this presentation that The Linux Foundation and its Open Source Networking and Orchestration portfolio of projects is driving real innovation in the networking ecosystem. Successful and impactful innovations take time as the disruptive forces ripple throughout the ecosystem. The Linux Foundation is taking on the complex task of coordinating multiple open source initiatives with the goal to eliminate barriers to adoption. Providing end-to-end testing and harmonization will reduce many deployment barriers and accelerate the time required for production deployments. Those interested in the future of open source networking should attend ONS 2017. No one wants to be a “laggard.”

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