Chawner begins by relating a tale that is probably familiar to many in the open source world. It is the story of Richard Stallman's battle with a closed source Xerox printer. The printer was subject to frequent paper jams, but because the source code was not available, he could not modify the printer's software to report the jams to inconvenienced users waiting on their print jobs. This event, along with a general trend towards closed source software, caused Stallman to start the GNU Project and found the Free Software Foundation. The story of that troublesome printer and the subsequent developments in the free software and open source movements led Chawner to explorer her research questions in an attempt to understand participant satisfaction with FLOSS projects.