She was on her computer at home doing something or the other when suddenly things went bad for her. The menu bar and the task bar disappeared, including the “Start” button and she couldn’t close or change anything on her screen. In a panic, she called friends to try to see if she could get guidance to fix it. One friend told her that the same thing had happened to her and it turned out to be a virus. Olivia was told to turn her computer off immediately and reinstall Windows. That was the only way to proceed.
All of her family pictures and all of her files…gone. She and her friend reinstalled Windows and spent the next two days getting her computer back into shape.
When I was giving the keyboard shortcut portion of the class, I noticed Olivia holding her hands over her mouth as her eyes grew wide. I thought she was going to cry. It turns out that Olivia had accidentally hit the F11 key while she was typing. She had no controls, no cues or hints as to how to get her computer screen back to normal. She had no idea she had accidentally hit the F11 key or that hitting it again would return things to normal. When she discovered how easy this was to fix she was both relieved and angry. She even left her seat to come forward and give me a hug as she recounted the story.
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