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Newegg: Installing Linux On Your Computer Is Basically The Same As Breaking It

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Linux

One would think that Newegg, beloved electronics supplier to the world's geeks wouldn't have a problem with customers installing different operating systems on their systems after delivery. Heck, they should expect it. Which is why Norma was surprised when she returned her new Thinkpad that had a glitchy display after only three days, and Newegg refused the RMA. Why? Well, she had installed Linux Mint on it, which voids the Newegg return policy for computers.

I've always received excellent customer support from Newegg, but apparently they aren't big fans of Linux. I ordered an E525 Thinkpad from them that I received on time and seemingly without issue. The system appeared to work properly and had no issues with the Linux Mint 13 install placed on it for 2 days.

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personal policy

it's because of issues such as this that I personally will not install Linux on any machine unless the machine is out of warranty.

It's not because I don't trust Linux but because I refuse to play such stupid corporate games.

Usually I will only buy plain label hardware without an installed OS, build my own or buy it with Linux pre-installed as then that machine is warrantied with Linux as the original OS.

Any hardware that depends on software based support from the OS (like those funky old Windows modems) is a bad deal from the get go in my book.

Linux Improper Use

geekosystem.com: You’ve maybe heard a story going around that Newegg effectively classifies Linux installation as improper use. A story on The Consumerist details the story of “Norma,” who was shocked when Newegg refused to accept the return of her defective E525 Thinkpad because she’d installed Linux on it. The conclusion that Newegg’s problem with Linux installation isn’t exactly accurate. That said, their return policy is still a little lame. Let’s get to the bottom of this, shall we?

Shortly after getting her new E525 Thinkpad, Norma decided to throw Mint 13 — a Linux distribution — on it, and everything went fine for a few days. Then, three days in, the notebook started emitting a loud whirring noise, the wireless chipset failed, and the screen started displaying a whole bunch of glitchy lines. Sounds a lot like defective hardware, right? Norma tried a Windows Live USB stick, made sure it was a hardware issue, and sent it back.

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