Yo momma uses Ubuntu
Recently I replaced my mother’s PC, and I thought I could switch her to Linux. She was previously using Windows XP with several Open Source applications. I decided to install Ubuntu 9.10, since it seems that it’s most devoted to non-expert users.
The installation was straightforward and hardware support was really seamless (whew! ACPI works like a charm on new Dells), however I noticed that once the system is running, the “works with clueless user” claim (they call it “alternative to Windows“, but that’s the actual meaning) lasts only five minutes.
There are two main issues on the table:
1. Documentation: several aspects of the system have changed but documentation lags behind. For instance, upstart replaced old service management facilities and Services applet was removed from System -> Administration menu, but documentation still refers to it. Furthermore, internal documentation search feature is very primitive compared to Mac OS X or Windows ones and “search the forums” option cannot really replace a knowledge base like Microsoft’s.
2. Robustness: Ubuntu should take the release-early-release-often agility rule with a grain of salt:
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