Community Second Line Support
I know of several resources that are provided for support of Ubuntu, such as the forums, the IRC channels, Launchpad, as well the documentation. These resources are invaluable for your average user that needs some help getting their documents to open or their laptop to connect to a wireless network. In fact, I think that new users are well cared for.
My concern is not for new users, but existing users, such as myself. The questions I ask in the forums usually go unanswered, as do my IRC questions, and even my Launchpad bug reports can go years without being addressed.
I feel that once you have advanced beyond the status of a new, inexperienced user that you are truly on your own. There don’t appear to be any support options for someone like me, unless I just happen to know someone who is a Linux/Ubuntu guru.
I understand that the experts don’t want to be bothered. So my question is, “Where is the Level 2 support?” Where can I go to ask the Ubuntu experts for help?
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