It's no secret that Novell would dearly love to trade market share with Red Hat in the Linux market. Red Hat, however, isn't happy with at least one of Novell's chosen strategies for getting there:
As its white papers allege, Novell thinks it can offer high-quality support for SUSE Linux, the Linux distribution it owns and ships, and Red Hat Enterprise Linux (RHEL), the Linux distribution that it...doesn't. The company has been offering a migration plan from RHEL to SUSE since at least November 2008, but it recently raised the ire of Red Hat in Portugal in its marketing approach.
Santiago Madruga, Red Hat country manager for Spain and Portugal, reached out to a customer who had been approached by Novell: