An Open Letter to Michael Dell: Why I have no choice but return my Ubuntu Inspiron Mini 10
Dear Michael,
I have been a fan of yours for many years — since I was a kid in fact! I watched as you created Dell, one of the first (“the” first?) companies that sold computers by mail order. I watched you become wealthy, successful, and then retire, only to come back to Dell to remind its managers what they seemed to have forgotten: listen to your customers. I watched you embrace GNU/Linux; I remember thinking: I wonder if people realise what this will actually mean. I am sure he does.
So, here I am: I bought an Inspiron Mini 10. I have no choice but return it. And now I can’t stop wondering: how could Michael Dell get it just so wrong?
The computer arrived much earlier than expected. I turned it on, thinking: the first time I turn on a laptop that just works!
But it didn’t. As soon as the wireless card coughed into life, the computer froze.
Let me say this again: it froze.
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