The coming software revolution
If Marc Benioff, CEO and founder of Salesforce.com, is the biggest spokesperson for SaaS (software as a service), then Greg Gianforte, CEO and founder of SaaS CRM competitor RightNow Technologies, is in the avant-garde of that software revolution, adding open source to the war on packaged apps. The difference between the two may offer us a peek into the future of IT infrastructures.
Bringing someone in to fix a problem with open source software will still cost you $300 an hour, but the real win comes when you don’t have to pay 25 percent of the cost of your software license in yearly maintenance costs and your products aren’t forcibly sunset on you. Between that and having access to the source code, IT definitely has more control.
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