Ubuntu’s role in bug management for the whole free software stack
A distribution occupies a very specific niche in the free software ecosystem. Among other things, we need to accept some responsibility for ALL the software defects (”bugs”) that users actually experience across the entire stack. Most users don’t install their apps from upstream source tarballs, they install them from the packages provided by their distribution. So when they experience a bug, they don’t know if it’s a bug introduced by that distribution, or a bug in the underlying upstream code. They don’t know, they don’t care, and they shouldn’t have to. More often than not they will report the issue to their distribution, and the way we respond to it is important, because it represents an opportunity to make the whole ecosystem more robust.
Ubuntu gets as many bugs reported against it as OpenOffice, Mozilla, Gnome, and KDE combined.The vast majority of those bugs are issues that exist in upstream tarball releases, or in Debian. Our primary goals should be to ensure that fixes we produce, and information we generate in the QA process, make their way upstream where they will benefit the broadest cross-section of the community.
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