When Seattle, Washington resident David Ruggiero heard about an opportunity to get his hands on the innovative XO laptop made by the One Laptop Per Child charitable organization, he hopped on it. Within two hours after the promotion began on Nov. 12 he snapped one up.
Complaints over delivery noshows, hour-long hold times on the phone trying to get in touch with the OLPC "Donor Services," and bungled customer service calls are common on OLPC message boards and at the independent OLPCNews.com site where XO customers linger online to commiserate over shipping woes.
Those who paid for their laptop using a PayPal account seem to be disproportionately affected. Many complain they've had to verify their address because--for reasons that are unclear-- their address information was incomplete. To add insult to injury, those same people claim that, despite calling OLPC reps to update their shipping address, they've later discovered the OLPC still has the incomplete address on file, which they are told is the reason that their shipment is delayed.
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