Open Source may be cheap - but we still want support
Open source is increasingly driving enterprise development projects and installations, but big customers still rely on start-up software providers for support.
A panel of customers at the Open Source Business Conference (OSBC) in San Francisco today agreed unanimously that open source enable them to kick-start projects they could otherwise not afford.
However, companies put the onus on open source software companies to step up and field questions, provide bug fixes, and to continually update their software.
Representatives from personal tax and accounting giant H&R Block, the Playstation operation of entertainment giant Sony, the Christian Science Monitor, and MIT told OSBC that support for emerging technologies is essential.
According to Cahoon, open source is important for proof-of-concept and development that would be too costly using closed source software.
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