Red Hat: OpenStack, Carahsoft, Partners and Technical Account Managers
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Red Hat talks upgrades and bare metal with its new OpenStack Platform
Red Hat used this week's OpenStack Summit to announce the impending arrival of its OpenStack Platform 14. We had a chat with Red Hat's Nick Barcet about cadence, Kubernetes, and most definitely not IBM.
It's been a while coming, but Red Hat has taken the latest OpenStack release, Rocky, and folded it into its OpenStack Platform, with version 14 due to hit a waiting world in the next few weeks.
The goal of Red Hat's take is, as ever, to make life easier for admins tasked with setting up the occasionally challenging OpenStack platform. Simplifying cloud-native application adoption and getting containers on bare metal is the name of the game here.
OpenShift, of course, gets a look-in as well as Red Hat continues to tightly integrate the container platform with OpenStack to bring more Kubernetes-based goodness to the party. Red Hat has pointed to Gartner research which claimed that 75 per cent of organisations will have either a multi-cloud or hybrid environment by 2020, meaning that OpenStack's private cloud infrastructure is likely to play a part. And Red Hat would be very happy to help set that up for you, for a fee.
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Carahsoft Receives the Red Hat Public Sector Distribution Partner of the Year Award
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Red Hat launches mobile app to enable partners to save time and build connections
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Supporting support: How TAMs bring stronger value to customers by collaborating with support delivery
Red Hat Technical Account Managers (TAMs) have many responsibilities, all of which center around meeting customers’ needs and ultimately working to help customers succeed. One major responsibility for a TAM is providing support for the products that customers have purchased through subscriptions.
Each of Red Hat’s products has a skilled and specialized support engineering team, dedicated to provide assistance for Red Hat’s customers. TAM customers receive the added benefit of having someone they know personally standing by, ready to assist them to get issues resolved as quickly as possible. Through close relationships, Technical Account Managers play a key role in providing that necessary support.
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