Matt Asay: Customers - Open source's only true friend
These past two weeks have been fascinating. Frustrating, but fascinating. Frustrating, because people have seemingly been duped by Oracle's and Microsoft's supposedly good intentions (these people have short memories). But fascinating as I watch open source come center stage in the software industry.
I've learned a great deal since I first got involved with open source in 1998. Lessons about sales, about trying to hide a poor product behind open source distribution (far too many vendors continue to do this...), about "pure" support models and their viability, among other things.
But one lesson stands out above them all, and was first related to me by a good friend at Red Hat: Customers are open source's only true friends.
A bit forlorn? Well, it might have seemed so before, until Red Hat's top partner, Oracle, stabbed it in the back. Or until its top Linux competitor - and ally in the open source fight - Novell, sold its integrity to Microsoft.
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