Language Selection

English French German Italian Portuguese Spanish

Microsoft denies Xbox issues

Filed under
Microsoft

Microsoft has denied a report in the British tech publication The Register, that last month's recall of power cords for 14.1 million Xboxes was connected to broken solder joints inside early Xbox consoles.

Charlotte Stuyvenberg, director of global communications for the Xbox, said the report was incorrect. The problem with the power cord and the solder joints were mutually exclusive, she said.

A Microsoft statement sent earlier said: "In rare cases, solder joints have broken. This issue is not associated with the power cord replacement program..."

The statement came the same day that The Register reported that an Xbox had blown up in a user's face in Sweden even though the power cord had been replaced.

Ms Stuyvenberg said this incident was being dealt with separately. "Our people have got hold of this console to investigate the circumstances which caused it," she said.

According to hardware experts quoted in The Register, the problem is not with the power cable, but rather with the power supply on certain models.

The experts were quoted as saying that the new cable only made the problem worse; the meltdown and fire risk were caused by wear and tear on the power supply used in early models and the new replacement cables only contained a trip that reduced the risk of a fire but left users with a console which was literally fried.

In enthusiast forums, such as the Xbox Scene, there are plenty of complaints about the problem.
Postings are accompanied by screenshots to show the areas where owners claim the solder has worn off in earlier models and caused the problem.

Ms Stuvyenberg said the Swedish case was a "one of a kind situation," and there was nothing wrong with the Foxline power supplies, the ones which users have named as being those from which solder was wearing off and posing a fire risk.

She said the question of broken solder joints would be covered under a warranty. All Xbox consoles had been designed so that a broken solder joint did not present any safety issue.
Several Xbox users have reported that the v1.0 and v1.1 power supplies, not the cable, is to blame for the issue. Users of later Xbox versions are also getting replacement cables even though the machines aren't faulty.

An online petition, which claims that the recall of the power cords is a cover-up of the real problem, has now collected 1779 signatures.
A Swedish newspaper appears to have been the first to publicise the actual problem.

There have been problems with the Xbox in the past. In February 2002, soon after the console went on sale in Japan, there were complaints from customers about it scratching game and film discs.

The discs and DVD movies came out scratched after being removed from the Xbox, though in most cases the discs were still playable.

At the timer Microsoft said that the scratching affected "significantly less than 1 percent of systems sold."

The complaints in Japan came after a few reports of defective units in North America, where the Xbox went on sale in November 2001.

Source.

More in Tux Machines

Security Leftovers

GeckoLinux 421 Plasma and SUSE Hack Week

  • GeckoLinux 421 Plasma review - It ain't no dragon
    I heard a lot of good praise about this little distro. My inbox is flooded with requests to take it for a spin, so I decided, hey, so many people are asking. Let us. The thing is, openSUSE derivatives are far and few in between, but the potential and the appeal are definitely there. Something like CentOS on steroids, the way Stella did once, the same noble way Fuduntu tried to emancipate Fedora. Take a somewhat somber distro and pimpify it into submission. GeckoLinux is based on openSUSE Leap, and I chose the Plasma Static edition. There's also a Rolling version, based on Tumbleweed, but that one never worked for me. The test box for this review is Lenovo G50. But wait! Dedoimedo, did you not recently write in your second rejection report that GeckoLinux had failed to boot? Indeed I did. But the combo of yet another firmware update on the laptop and a fresh new download fixed it, allowing for a DVD boot. Somewhat like the painful but successful Fedora exercise back in the day. Tough start, but let's see what gives.
  • La Mapería
    It is Hack Week at SUSE, and I am working on La Mapería (the map store), a little program to generate beautiful printed maps from OpenStreetMap data.
  • HackWeek XIV @SUSE: Tuesday

From Vista 10 to Linux Mint

  • Microsoft Scared into Changes, 5 Reasons to Ditch
    Following a small claims court judgment against them, Microsoft announced they would be making declining their Windows 10 upgrade easier. Why not just switch to Linux as Daniel Robinson highlighted five reasons you should. My Linux Rig spoke to Christine Hall of FOSS Force about her "Linux rig" today and Bryan Lunduke had some thoughts on Canonical's collaboration myth. Dedoimedo reviewed GeckoLinux 421 and Gary Newell tested Peppermint 7 on his new Lenovo Ideapad.
  • After Multi-Month Tone Deaf Shitshow, Microsoft Finally Lets Users Control Obnoxious Windows 10 Upgrade
    Microsoft's decision to offer Windows 10 as a free upgrade to Windows 7 and Windows 8.1 made sense on its surface. It was a nice freebie for users happy to upgrade, and an effective way to herd customers on older Windows iterations onto the latest platform to help consolidate support expense. But Microsoft's upgrade in practice has seen no shortage of criticism from users annoyed by a total lack of control over the update, and Microsoft's violent tone deafness in response to the complaints. For example a Reddit post from an anti-poaching organization made the rounds earlier this year after the 17 GB automatic Windows 10 update resulted in huge per megabyte charges from their satellite broadband ISP. Microsoft's response to these complaints? Ignore them. As complaints grew, Microsoft finally provided a way to fully disable the forced upgrade, but made sure it involved forcing users to modify the registry, something Microsoft knew full well less technical users wouldn't be comfortable attempting to hurdle. [...] Things have been escalating ever since, often to comedic effect. But this week things changed somewhat with the news that Microsoft has struck a $10,000 settlement with a California woman who sued the company after an ill-timed Windows 10 upgrade brought her office computers to a crawl. The woman took Microsoft to court after support failed to help resolve the issue, a spokesman saying Microsoft halted its appeal of the ruling "to avoid the expense of further litigation."
  • Microsoft pays $10,000 to unwilling Windows 10 updater
  • The Linux Setup - Christine Hall, FOSS Force
    On my main desktop, I use Linux Mint 17.1, Rebecca. My main laptop, a 64-bit machine, is running Mint 17.2 Rafaela. The laptop got updated from Rebecca so I could write a review, but the desktop never got upgraded because it’s a 32-bit machine and would require another download, which I haven’t had the time to do. I have another laptop running Bodhi, which might be my favorite distro, but I can be more productive with Mint.
  • Linux Mint 18 Finally Arrives — Download Cinnamon and MATE Edition ISO Files Here
    The wait for the summer’s hottest Linux distro is over and you can finally download the release version of Linux Mint 18 “Sarah”. Often called the best Linux distribution for desktop PCs, Mint 18 comes loaded with new features and Linux 4.4 LTS Kernel.

AMD and Linux

  • The Updated AMD Polaris Firmware Blobs Needed For RX 480 Support Land
    One day ahead of the Radeon RX 480 "Polaris" launch, the necessary firmware updates for the production graphics card support have landed in linux-firmware.git.
  • AMD RX 480 released, AMD will possibly open up Radeon Software
    The next generation of AMD GPU's have launched, and it begins with the AMD RX 480. Benchmarks are now out there along with plenty of info. I don't have the card myself as I have no contacts at AMD, but luckily Phoronix managed to bag a card and he's done plenty of testing as you can imagine. I will be referencing the green site due to other sites obviously focusing on Windows.