Language Selection

English French German Italian Portuguese Spanish

Waiting To Be Fired

Filed under
Misc

The office that I work in is rather typical for a phone support operation, I think, though it probably falls on the small side of that spectrum. There are several dozen phone support techs like myself there working two shifts. And it was nice at first. The first three months or so were fun, interesting, and only mildly stressful. It even paid well for a phone support job.

I worked the evening shift, from early afternoon until midnight. I help new customers set up their dialup or DSL service when I can, and I'm fairly good at that. If you were having trouble with either of those, you'd probably want to talk to me... I don't read from a script, and if you tell me you are using something other than Windows, I don't freak out and get rid of you. I'd even help with things less supportable than alternative operating systems, supposing no other calls were waiting. Routers, playstations, you name it, I'm familiar with it enough to help.

Many dumb things happened that I didn't worry too much about. Offices are that way, a person either ignores it, or bad things happen. I ignored them. The evening supervisor was friendly, a fellow geek, and best of all, someone who could help you figure out a problem even if you can't do it yourself. He'd take supervisor calls if you bothered to weed out the whiny customers even a bit for him.

The people I work with were cool, after 10pm or so there was often enough times between calls for idle talk.

Then things changed.

We got a new supervisor, a bad one, but not so bad that he was immediately intolerable. He's the chinese water torture of bad supervisorydom. One little drop of water every day or so, and what's a drop of water? But now it's been over three months, and its all but indistinguishable from the waterfall.

Full Blog.

More in Tux Machines

Dell updates Linux-powered Developer Edition portables with M3800 monster

This morning, Dell has announced that their Developer Edition line of Linux-powered laptops is getting a pretty significant revamp. In addition to an upgraded XPS-13 Developer Edition based on Dell’s 2015 XPS-13 refresh, the line is adding a piece of workstation-class hardware: the Dell Precision M3800 mobile workstation, Developer Edition. Read more

China-Based Android Developer APUS Lands $100M For New Services And Global Focus

APUS Group, a seven-month-old Chinese company that develops Android utility apps for the global market, has confirmed that it has raised $100 million in new funding. The company’s Series B round, word of which got out in China earlier this month, will be used to develop new services and grow its reach in global markets like the U.S., Brazil, India and Russia. The round was led by Chengwei Capital, SIG and Qiming Venture Partners, with participation from existing investors Redpoint Ventures and Northern Light Venture. This new funding takes APUS — which is not yet monetizing its services — to $116 million in venture money so far. Read more