Language Selection

English French German Italian Portuguese Spanish

Waiting To Be Fired

Filed under
Misc

The office that I work in is rather typical for a phone support operation, I think, though it probably falls on the small side of that spectrum. There are several dozen phone support techs like myself there working two shifts. And it was nice at first. The first three months or so were fun, interesting, and only mildly stressful. It even paid well for a phone support job.

I worked the evening shift, from early afternoon until midnight. I help new customers set up their dialup or DSL service when I can, and I'm fairly good at that. If you were having trouble with either of those, you'd probably want to talk to me... I don't read from a script, and if you tell me you are using something other than Windows, I don't freak out and get rid of you. I'd even help with things less supportable than alternative operating systems, supposing no other calls were waiting. Routers, playstations, you name it, I'm familiar with it enough to help.

Many dumb things happened that I didn't worry too much about. Offices are that way, a person either ignores it, or bad things happen. I ignored them. The evening supervisor was friendly, a fellow geek, and best of all, someone who could help you figure out a problem even if you can't do it yourself. He'd take supervisor calls if you bothered to weed out the whiny customers even a bit for him.

The people I work with were cool, after 10pm or so there was often enough times between calls for idle talk.

Then things changed.

We got a new supervisor, a bad one, but not so bad that he was immediately intolerable. He's the chinese water torture of bad supervisorydom. One little drop of water every day or so, and what's a drop of water? But now it's been over three months, and its all but indistinguishable from the waterfall.

Full Blog.

More in Tux Machines

4MLinux 20.1 released.

This is a minor maintenance release in the 4MLinux STABLE channel. The release ships with the Linux kernel 4.4.34, which restores PAE support that "magically" disappeared in 4MLinux 20.0 (sorry :-). Additionally, some popular programs (Double Commander, Dropbox, Firefox, Java RE, Opera, PeaZip, Thunderbird, Wine) have been updated, too. Read more

Refracta 8.0 Is a Pint-Sized Powerhouse

Refracta is a somewhat obscure Linux distribution that offers exceptional functionality and stability. Obscurity is not always a bad thing when it comes to Linux distros. You can find some very worthwhile alternatives to your current operating system. Refracta is a big surprise in a small package. Many look-alike desktop distros are difficult to distinguish from run-of-the-mill garden varieties. Others offer new adopters something unique that makes using them fun and productive. Refracta is one of the few full-service Linux distros that makes an easy and more convenient replacement for pocket Linux options such as Puppy Linux. Not all Linux distros that install to a USB drive -- and have the ability to save files and system settings in a persistent mode -- work equally well. Read more

Clear Linux With Mesa 13 Is A Strong Match For Intel Linux Performance

When benchmarking Intel's Clear Linux distribution earlier this year we found its Intel graphics performance to be quite good and slightly faster than other Linux distributions even when Clear was using an older version of Mesa. Now with Clear Linux having switched to Mesa 13, I decided to run some fresh Intel OpenGL benchmarks on it compared to other distributions. Read more

PTS: PHP 7.1 vs. PHP 7.0 vs. HHVM Benchmarks

With today's PHP 7.1 release, performance isn't highlighted as much as language improvements to this first major update to PHP7, but I decided to run some PHP 7.1, PHP 7.0, PHP 5.6, PHP 5.5, and HHVM benchmarks of our open-source Phoronix Test Suite code-base. These self-tests of the Phoronix Test Suite aren't the conventional PHP workload of just a CMS, blog, or other web application that can be cached, etc, but effectively of a PHP CLI application. So keep this in mind when looking at the results and that your mileage may vary depending upon use-case. Read more